Lean Accounting meet Lean Office

This is my list of books to read...although I am focusing on the CPA Exam (passed in May of 2011 and was certified in California in April of 2012).

Creating a Lean Culture - Tools to Sustain Lean Conversions by David Mann

Lean Accounting - Best Practices for Sustainable Integration

The Lean Business Management System by Brain Maskell

Looking for the best websites for Lean Accounting and Finance?

Your time shouldn't be wasted when it comes to online research, why? Let's face it, you and I know we spend way too much time online! Like we've heard many times, nobody on their death bed wishes they had spent more time at the office...or online looking for needed information.

The following websites are updated frequently and created by Brian Maskell, Jim Huntzinger, Dwayne Butcher,Mark Graban, and many other professionals who're dedicated to the beauties of Continuous Improvement. (You may need to search for Lean Accounting and Finance in the site.)

Lean Accounting Super Group
Lean Accounting Summit
Evolving Excellence
AICPA - Lean Accounting Resources

Please enjoy these resources for free. Maybe my next post will include Businesses offering Lean Accounting solutions...

Office Efficiencies...in case you're giving feedback

I had an experience yesterday where my wife sat in a clinic for 2 hours before she saw a doctor and was given medication.

Yes, we scheduled an appointment, yes, we were there on time, and, yes, we were expecting to beat rush-hour traffic after this quick visit to the clinic. However, this was Planned Parenthood, so I imagine the bureaucratic tendencies of government interfere with their operational efficiencies.

Anyway, since my approach to informing the office manager of the operations inefficiencies was poorly delivered, she was not happy with me.

Well, in case you are giving feedback to process owners who have process inefficiencies, here is what I've learned...

*Don't get emotionally fired up. Stay calm and speak slowly, but with enough volume and energy to let people know you're serious.

*Thank the person for working so hard helping you.

*Point out that, although you're not an expert(unless you are), you noticed some inefficiencies and would like to report them to the manager.

*Say thank you and call the manager. Explain your situation and leave friendly but honest feedback.

*What do you recommend? I'd love to learn from your insights...